Friday, 4 April 2008

PC World price promise

A few months ago, I was sent on a mission to get my mum a Sony home theater kit. The model isn't important but the price is. Online, I found it for about £135 on Amazon but the lowest price in the stores was around £200. I didn't want to wait for it to be delivered so I decided to try the PC World Price Promise. In a nutshell, they'll beat any price from another shop or a selection of websites, one of them being Amazon :D.

I printed a web page stating the price on Amazon and took it with me to PC World. They were happy to take an extra 10% off that price but unfortunately, they didn't have any in stock! Luckily, they checked stock levels in the Currys store next door who had plenty available. I was sent over there myself and was guaranteed that Currys would do the same offer. After speaking to one of the managers, I was informed that PC World were lying because they never match Internet prices. At this point, I was extremely pissed off! The level of customer service in Currys was terrible to say the least. OK, they don't and never have matched prices on websites but I had been told this on good authority. You have to remember that PC World and Currys are basically the same company, yet they act like bitter rivals. I felt like I was stuck in the middle of 2 shops trying to get the upper hand.

Anyway, the story doesn't finish there. I wondered back into PC World to set a few things straight. I didn't care about who was right or wrong, I just wanted to get what I came for and go home. I must say for the record, the guys at PC World were very kind and helpful - the exact opposite to the people working in Currys. One person in particular worked really hard to get me what I wanted. He phoned Currys and got them to reserve and prepare the kit for collection. Great! All I had to do was pay and go all the way BACK to Currys! Oh the joys of retail therapy.

The whole episode lasted about an hour when it should of took a few minutes. I guess I'm lucky in some ways for having both stores so close together, otherwise I would've came home empty handed. I can honestly say that I won't be shopping at either places again... NEVER. Hopefully, someone will read this post who works for the company and do something about it so other customers don't have to go through the same agony.

No comments: